Temando pricing & plans
The Temando Platform is scalable to meet the needs of any sized business and flexible enough to grow as your needs change. Our plans are designed specifically for our out-of-the-box products and are available for download and payment where indicated. Please contact our Solutions Team for access to our Professional and above plans.
If you are looking for a custom integration or Enterprise Grade Solution - we'll scope a plan that's tailored to your business needs. Call 1300 66 88 58 or email firstname.lastname@example.org
View our pricing plans below.
To learn more about our Magento Shipping Extension contact one of our expert Solutions Managers
Starting from $49 per month
Starting from $99 per month
Features provided All features from Starter
All features from Starter + Professional
All features from all other packages
Customer support (email & phone) Advanced rules engine Packaging optimisation logic PDF or ZPL label printing Automated customer tracking emails Create and store standard packaging Multi-location fulfilment (inc pick slips) Advanced multi-location fulfilment Dynamic shipping calculator Basic multi-location order management Process bulk orders Advanced multi-location order management Address validation system Basic multi-location fulfilment (pack weight & send) Partial shipments Advanced click and collect extension Multi-carrier shipping Warehouse zoning Custom admin panel (order status) Returns extension Basic rules engine Basic ship-from-store Click and collect extension PDF label printing (thermal & plain) Bring your own rates* Fees apply Customer comment fields Set default packaging size Custom shipping views Multiple users Returns extension *Fees apply TrainingWant to learn more about our Magento Shipping Extension? Contact one of our expert Solution Managers
Bulk order engine plans
To learn more about the Temando Bulk Order Engine contact one of our expert Solutions Managers
Starting from $49 per month
+ $199 Activation fee
Starting from $199 per month
+ $499 Activation fee
Starting from $499 per month
+ $499 Activation fee
30-50 labels a day 51-999 labels a day 1000 + labels a day Customer support (email only) Customer support (email only) Customer support (email and phone) Multi-carrier support Multi-carrier support Multi-carrier support Generate PDF labels Generate PDF labels Generate PDF and ZPL labels Generate pickslips Generate pickslips Temando CBS (major cities only) Temando CBS (major cities only)
BYO carrier rates available (additional fees below)
80c per label 50c per label 05c per pickslip 05c per pickslip BYO upload/change fees apply BYO upload/change fees apply
Got some questions about our plans?
Good! We’ve got the answers.
What currency are your plans in?
All pricing is in Australian Dollars (AUD) and exclusive of GST.
How long are your contracts?
All plans have a 12 month duration unless otherwise stated.
Is there a setup fee?
Set up fees are applicable to custom integrations. Your Solution Manager will quickly determine your requirements and any associated costings.
Are there fee’s for BYO rates
While we partner with a range of carriers you also have the ability to bring your own (BYO) carrier. If we are already integrated with your carrier then an initial upload fee is charged to load your rates and a transaction fee per transaction is applied. If your carrier passes on an increase you will be required to pay a fee for uploading the revised rates. If you require a carrier that we do not have an existing integration with your Solution Manager will provide details on what’s involved.
Do I need to enter my credit card details to sign up?
No. You can apply for a Trade Account, complete an Electronic Funds Transfer to add credit to your Profile, or set up an automatic top-up of Temando Credit on your Credit Card.
Can I cancel my account at any time?
Our Customer Support team can lock your Temando Account at your request. Refunds of remaining credit will not be made, unless under special circumstance, deemed as such by Temando.
All clients enter into an agreement under the terms of the MSA supplied by your Solution Manager. Agreement duration can be up to 12 months and under a Trade Account, so you would need to contact your Solution Manager and provide 4 weeks written notice for your account to be canceled.
Do you offer any discounted plans?
Plans are tailored to the needs of each client. Once your Solution Manager understands your needs, they will provide estimates as to the most relevant plan for you.
Can I change my plan later on?
Plans can be changed as the needs of your business change. Any changes need to be discussed with your Solution Manager who will present you with an amendment to your agreement reflecting the agreed changes. We would then schedule the necessary changes to your software module.
Is Temando compliant with data privacy and ISO standards?
Can I use my existing Temando profile?
Yes. Please ensure all details are still current and that you advise your Solution Manager of any existing profiles.
Is there a maximum number of labels I can print?
Some plans do restrict the number of labels you can print. Please ensure you check with your Solution Manager but generally our labels are generated in PDF so you can print as many copies as you wish. There is one label per article in a consignment (booking).
Do I need any additional integration work scoped?
A quick consultation with one of our Solution Managers will allow them to articulate your requirements and any integration that may be required.
How are upgrades and maintenance rolled out?
With in-house developers we are always working to improve our software and deliver new and innovative features to remain market leaders. A Solution Manager will keep you updated on any enhancements or upgrades as they become available.
Who will install the extension for me?
This depends on your plan and the platform you use, as well as your digital agency. For example, Temando will install the Magento Professional and Business extensions for you. A Solution Manager can provide guidance.
Is there training available?
Some plans include training. In addition Temando can provide training as part of our professional services. Talk to a Solution Manager today.
What country is this applicable for?
Out-of-the-box solutions are applicable for Australia. If your scope includes additional countries, please discuss with a Solution Manager.
Do these plans include GST?
No. All pricing is excluding GST.
Do you accept Pay Pal?
Yes. Individuals and businesses using the Temando Dashboard can pay for single transactions with Pay Pal. Additional payment options including Temando Credit or Trade Accounts are also available.
Nope, still don’t get it…
You’re not alone, shipping in eCommerce can get very complicated. To speak with one of our Solution Managers, please call 1300 66 88 58 or contact us.